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Learn How To Write Complaint Letters.

About Bruce

Bruce Silverman is one of America’s best known and well respected marketing-communication executives. A broad-view strategist, he is probably the only agency executive who ever served as creative director of a top five agency who went on to head one of the largest media planning and buying shops in the world.

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A long-time board member of the American Association of Advertising Agencies, his 38-year advertising agency career included “C-level” positions at Ogilvy & Mather, Bozell, BBDO/West, Asher/Gould and WongDoody. He was the creative mind behind award winning campaigns for American Express, Merrill Lynch, American Airlines, Pace Picante, Shell, Hershey’s, Baskin-Robbins, Coldwell Banker, Sizzler, the California Department of Health Services, SunAmerica, Suzuki, Pabst, Sanyo, Mattel, Greyhound, Armour, and Post cereals. As President/CEO of Partners division of Interpublic’s giant Initiative Worldwide, he supervised media planning and buying for Disney, Sega, Carl’s Jr., Taco Bell, Albertson’s, Acura, Kia, Chevrolet, Bally’s Health & Fitness, Six Flags, America Online, the United States Navy and Yahoo!

In addition to advising a number of advertising and public relations agencies, media properties, marketing services firms and international advertisers, he is Chairman and CEO of 24/6, Inc., the holding company of Pocket Billboards®, which places advertising on telephone calling cards, as well as a managing partner of Bob Wolf Partners/TPG, a management consulting firm that facilitates media, public relations and interactive agency screening and reviews.

A graduate of Adelphi University in New York, Bruce is a confirmed theater and arts junkie, a world traveler and a Los Angeles Lakers fan. He was a founding board member of the Los Angeles Children’s Museum, and later served as Chairman of the Resource Development Committee of the Starbright Foundation. Bruce is an active member of the Academy of Television Arts & Sciences, the Dean’s Advisory Board of UCLA Extension, and serves as a director of the Forensic Expert Witness Association.

He also frequently makes time to write complaint letters to companies of all types and sizes.

How to Write Letter
  • Buy The Book

      

        
    Please note. This is not a printed book, but rather a digital pdf document that you will be able to instantly download onto your computer.  
  • Praise For The Book

    "You need Bruce Silverman's book. You'll learn how to cajole, flatter and bamboozle your way into apologies, make-goods, refunds and even extra freebies. Don't just sit there, damn it! Learn how to complain!
    Peter Hochstein
    The New York Crank

    "Praise with faint damn" is the underlying secret to how professional complaint letter writer Bruce Silverman is able to be so successful in getting companies to give him free stuff. First class upgrades, Room upgrades with views of frolicking whales, Checks for hundreds of dollars... all these and more are the fruits of Bruce's calculated typewriter clacking.
    The Consumerist

    "Mr. Silverman’s book, while both engaging and humorous, reminds me as a hotel executive with almost 30 years in the industry, that with just common sense and forethought any businessperson can provide service that exceeds expectations.””
    Don Weintraub
    President & CEO
    Grapevine, L.L.C Hospitality Consulting

    “Bruce Silverman has elevated complaining to an art form. He is my role model from
    now on!  Now I'm armed with the right things to say and do and I laughed the entire
    time I learned them. Our only difference: I'll decorate the envelopes in which I send my complaints.”
    Judi Kauffman
    Author of “By the Batch: Creative Cards, Postcards, Envelopes & More”
     
     
    “Silverman shows how to obtain relief from a poor experience without litigation. My
    only "complaint" is that his techniques are so effective that he doesn't need a lawyer to help enforce his rights!” 
    David Deutsch
     Esq., Partner, Citron & Deutsch
     
     
    “As president of a company in a service business, I've learned that it’s good business to  learn about small customer problems before they become much bigger ones. I'm going to purchase a copy of the book for all my friends!”
    Daniel Matlick
    President, United Fire Equipment Company

      
     
    “When Andy Rooney finally packs it in, CBS should grab the King of Complainers, Bruce Silverman, who shows how to "do something about it!”
    Cole Hartman
     Vice President - Horizon Media
     
    “Silverman's system brings fast results.  I took his advice and wrote a letter to the owner of a New York City hotel that overcharged me and within days, my bill was adjusted!”
    Paxton Quiqley
    Author of Armed & Female
     
     
    “Silverman is the King of Kvetches, who rules an imperfect world with a rapier wit and
    stinging pen. He gets results; readers will, too.”
      Frank Kauffman
    Public Affairs Executive

     
     
    “Informative and amusing, it's a fun way to learn how to effectively stand up for
    yourself!”
    Jennifer Fullerton
    IT Manager,  Forms and Surfaces
     
     
     
     

     
  • Download a Free Chapter

     Click on image above to download a 2.6mb pdf document. 

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